Refunds

Dear Customers, We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014) the purchase through our sales website www.molliskids.com considers distance selling.

The Law on Distance Selling establishes the right of the buyer, who is considered to be a consumer (a person who buys a product for the purpose of meeting his individual needs and not for the pursuit of a professional activity), to withdraw from the contract within 14 days from the date of delivery of the product. When canceling, the buyer may, but need not state, the reasons why he / she withdraws.

In the event of termination of the contract, the consumer is entitled to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after the product is found to be undamaged and correct.

The buyer is obliged to return the product without delay, and no later than 14 days from the date of sending the withdrawal form. After the expiry of 14 days from the date of dispatch, the product can no longer be returned.

When returning the goods, it is obligatory to return in the correct and unused condition and the original undamaged packaging, with the invoice-delivery note that the buyer has previously received with the order.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for defect or damage to the product as a result of improper handling of the product, ie. the buyer is solely responsible for the diminished value of the product resulting from the handling of the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If a defect or damage to the product is found to be the fault of the buyer, the refund will be deducted and the product will be returned to him at his expense.

The trader is obliged to immediately return to the consumer the amount paid by the consumer under the contract, not later than 14 days from the date of receipt of the withdrawal statement, and after receipt of the product.