Dear Customers, We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014) the purchase through our sales website www.molliskids.com considers distance selling.
The Law on Distance Selling establishes the right of the buyer, who is considered to be a consumer (a person who buys a product for the purpose of meeting his individual needs and not for the pursuit of a professional activity), to withdraw from the contract within 14 days from the date of delivery of the product. When canceling, the buyer may, but need not state, the reasons why he / she withdraws.
In the event of termination of the contract, the consumer is entitled to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after the product is found to be undamaged and correct.
The buyer is obliged to return the product without delay, and no later than 14 days from the date of sending the withdrawal form. After the expiry of 14 days from the date of dispatch, the product can no longer be returned.
When returning the goods, it is obligatory to return in the correct and unused condition and the original undamaged packaging, with the invoice-delivery note that the buyer has previously received with the order.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for defect or damage to the product as a result of improper handling of the product, ie. the buyer is solely responsible for the diminished value of the product resulting from the handling of the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If a defect or damage to the product is found to be the fault of the buyer, the refund will be deducted and the product will be returned to him at his expense.
The trader is obliged to immediately return to the consumer the amount paid by the consumer under the contract, not later than 14 days from the date of receipt of the withdrawal statement, and after receipt of the product.
In case of cancellation of the purchase, the buyer has the right to change the product for another one or to request a refund, by contacting us on our email email@example.com, no longer than 8 days after the day of purchase. A refund can be done after we receive the article back and after we check that the article is undamaged and correct.
The buyer can change the purchased product on discount for any other article or size, but it is not possible to get a refund.
We are obligated to make a refund to the buyer without hesitation in case the buyer has already payed, no later then 8 days from the day of receiving the statement of cancellation, and after we get the purchased product back. Expenses of the return of the products and money bearing, except in cases when the buyer gets an incorrect product he didn’t buy.
After you deliver the requested information, we will create a documentation which will be forwarded to you together with the process for refund on the email address you provided to us when your shopping was done on our website.
In case of refund or return of products to a buyer who made a payment by any of the credit card types, partially or full, no matter the reason of refund or return, we are obligated to make a refund especially by VISA, EM-MC and MAESTRO payment method. That means that the bank on the seller’s demand will make the refund on the bank account of the credit card owner.
The purchased article, without previous contacting and agreement with the operators on our Online store, which is described above, you can not self-initially send on the address written on the bill.
Every described article will be sent back to the buyer at his own cost.
With confirmation of purchase, by clicking on the CONFIRM button, you confirm that you agree with the terms of refund and return.
If you have any remarks, complaints, objections or else you can always contact us on our email: firstname.lastname@example.org
During the receivement of the package, we kindly recommend that in the presence of the courier, you check your package. In case you notice any visible damage (torn parts or / and crushed package) the package you should not receive the package. In that case, we kindly recommend that you call us on the number +381 69 689 698 or send us an email with your information (full name and telephone number) on email email@example.com and to specify the reason you refuse to receive the package. As soon as possible we will inform you about the further procedure.
In case you receive a package and after the opening of the box you establish that the shipped product does not match the purchased product or the billing information does not match, please contact us no later than 24 hours after receiving the package, on the phone number +381 69 689 698 every working day from 08:00 – 16:00h, or send us an email with your information (full name and phone number) on the email firstname.lastname@example.org and describe what kind of problem you have. As soon as possible, no later than 8 days after the day of receiving the reclamation in writing or electronically, we will respond to the buyer on the reclamation statement and we will inform you about the further procedure. The deadline for resolving the reclamation is 15 days after the moment of making the reclamation statement on the above described way.
In case there is any non-compliance on any bought articles, in terms of the Customer protection law, please contact us on the email email@example.com or call us on the number +381 69 689 698.
In case of the return of goods which is accepted during the delivery, we do not bear the costs of returning the goods, but the cost is on the buyer.
Accepting the purchase, by clicking on the CONFIRM button, you agree with the terms of reclamations.
Our philosophy is to create comfortable, classic pieces that can be easily combined together. All our materials are made from 100% organic cotton that is certified by GOTS. We create sustainable and affordable fashion for children aged 0-8 years.
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