It is very important that you immediately report any defects in transport, visible on the product packaging, to the courier who delivers the goods. The buyer is obliged to report any damage during transportation within 24 hours of receiving the goods.
If you notice such damage, do not sign the delivery receipt or ask the courier to wait until you check if the damage to the package also caused damage to the product itself or the loss of parts. If the product is not damaged and all parts are numbered, sign the receipt.
Complaints about data or the wrong kind of goods
If you have received your order and after opening the box found that the delivered goods do not match your order or the information on the invoice is not appropriate, please call us on +381 69 689 698, or send us an email no later than 24h after the receivement of your order with your details (first name, last name, phone number) on the email firstname.lastname@example.org and describe the type of problem you have. As soon as possible, we will respond to the consumer on their stated complaint by electronic means (e-mail) by confirming the receipt of the complaint, or by announcing the number under which your complaint is recorded in the record of received complaints and we will notify you of further action. The complaint response deadline is 8 days and the complaint resolution deadline is 15 days from the moment of filing the complaint.
Our philosophy is to create comfortable, classic pieces that can be easily combined together. All our materials are made from 100% organic cotton that is certified by GOTS. We create sustainable and affordable fashion for children aged 0-8 years.
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